IT Support Assistant — Computer Labs (May 2024 – Present · Denton, TX)
- Resolved 30–40 tickets/day; reduced time-to-fix 20% through root-cause analysis, documentation.
- Standardized PXE imaging with Bash/PowerShell; setup time 45→12 minutes per machine.
- Deployed Prometheus/Grafana dashboards for lab services; reduced unplanned downtime by 20%.
- Built PowerShell/Bash post-imaging validators; reduced configuration drift and rework across multiple lab rooms.